Manazel Al Safa Tower- Business Bay Area- Sheikh Zayed Road
Business Centre - First Floor
Whatsapp: +971050-9433094
Email: [email protected]
By Appointment Only
Our team at Isadora Jewellery is confident that all our products are free of any manufacturing defects for all their life. If any of the items you order from us has a defect, you can return it to us for inspection.
If you determine that the damage is due to a manufacturing defect, we will repair the product for free, and if we deem the product inappropriate, we will replace the product at no extra cost.
If the product is unavailable in stock, our team will replace it with a like-for-like piece or give you an equal refund on the selling price of the original piece.
However, if we determine that a manufacturing defect does not cause damage to the item, we will notify you of our repair services.
Please Note: There are slight variations and irregularities in craftsmanship, internal inclusions, and natural characteristics of the gemstones and the individual pieces. All these fine differences and characteristics are considered part of the item and should not be considered defects.
Our jewelry is also not impervious to normal wear and tear from different trauma or activities. This is often the case with rings since hands are often subjected to trauma from different activities.
Please note our terms for providing a warranty:
Here are some common jewelry issues that are not covered by our warranty:
We offer a range of certificates based on the specs of your piece. The certificates include the following:
Loss or theft of pieces from Isadora Jewellery is not covered under warranty.
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