Privacy Policy

Thank you for visiting isadorajewellery.com. We have prepared the information below to ensure that your experience on our website is a positive one. Please review the following basic rules that govern your use of our site. Since ISADORA may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at [email protected]

At Isadora Jewellery, your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Isadora Jewellery is one that you will want to repeat and share with your friends.

The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information.

Collection of Information

Information You Provide. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest).

You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.

You may choose to provide us names or other contact information for a friend to take advantage of a referral, fiancé, or other program or to send them product information or gifts. Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you and your friend may be stored and used in the ways described in this Privacy Policy.

Our Email List

We offer those who sign-up for our email list advance notice of sales, new merchandise and other ISADORA news. Email addresses collected at isadorajewellery.com are used internally only and not shared with a third party. If at any time you wish to not receive our emails, you may unsubscribe by contacting [email protected]with “REMOVE” as the subject header or you can safe-unsubscribe by clicking on the link at the bottom of the newsletter.

Information We Collect Through Cookies and Other Technologies.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.uses cookies to help us process the items in your shopping cart, understand your preferences and allow your shopping experience to be a positive one.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies.

We may use, or permit our business partners to use, other technologies similar to cookies for the same purposes as we use cookies, for example: Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting. Local Storage: We use local storage (such as HTML5 or Flash) for frequency capping purposes and to provide you with relevant advertising.

We may collect information about your location and your mobile device (such as operating system, device type and information and time stamp), as well as a unique identifier for your device, when you download or use our mobile application. We will also track information about how you use your App and combine that information to any other information that we have about you (which may include information about your website usage).

Use of your Personal Information

We may use the information we collect about you (unless otherwise restricted by law) to:

  • Facilitate your purchases and provide the services you request,
  • Confirm and track your order,
  • Respond to your comments, inquiries and requests,
  • Facilitate your warranty or other services such as cleanings, repairs, or resizes of your products,
  • Offer you access to our Diamond Upgrade Program or other similar product offerings,
  • Provide and improve our services and product offerings, and develop new ones,
  • Improve marketing and promotional efforts, and overall customer experience,
  • Identify your product and service preferences,
  • Offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline),
  • Understand our customer demographics, preferences, interests, and behavior,
  • Contact you regarding products and services (of Isadora Jewellery or our partners) that we believe may be of interest to you,
  • Comply with applicable legal requirements and Isadora Jewellery’s policies and procedures, and
  • Other uses with your consent.

Information that we may share with others

We may share your information, including personal information, as follows:

1- Isadora Jewellery entities: We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.

2- Service Providers: We may use third-party service providers to perform certain services on our behalf, including shipping, payment processing, billing and collections, data storage/management, webhosting, fulfilment, assembly, marketing and data enhancement, mailing, and emailing as well as various customer, tech and operational support.

3- Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Isadora Jewellery may share your information with those organizations participating in the applicable event.

4- Sharing with Other Companies (for their marketing or analytics purposes): We may share your information with other companies or organizations which are not part of Isadora Jewellery. These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.

Our business partners may also use cookies on our Site for the same general purposes identified in this Privacy Policy, including to improve their own marketing, products or services.

Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of the Company.

Links

Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.

Security

We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Accessing & Updating your Information

If you have created an Isadora Jewellery account, you can review and change certain personal information relating to your Isadora Jewellery account at any time by logging on to your account.

Marketing Choice/Opt-Out

To opt out of receiving email promotions that we send you: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails.

How to Contact Us

If you have any questions or wish to register a complaint in relation to this Privacy Policy or the manner in which your personal information is used by us, please contact us by any of the following means:

By Telephone: +971 50 943 3094

By Email: [email protected]